After you make a purchase, you will receive an e-mail confirmation containing your order number within a few hours.
You may review the status of your order by viewing Order Status. As a registered customer, you will also be able to review the Order History for all your online orders.
In case of payment by credit card, If the bank refuse your transaction, you may recive an e-mail cancelation containing your order number, the order will be automatically canceled. In this case check your bank account or try to use another credit card.
Free Delivery. We are currently offering FREE economy shipping on orders over $300. Any oversized items are excluded from this offer and this will not apply to all items. Most orders ship from our warehouse within 2 business days. We often get orders out the door within an hour.
Express Delivery With Aramex. The product(s) will be delivered within 1 business day in Greater Beirut and 3 business days in other areas. Shipping cost will be shown during your purchase depending on your delivery address and merchandise.
RETURNS AND EXCHANGES
If you are not 100% satisfied with your purchase, you can return your order for a refund. Returns must be unworn, in the state you received them, and in the original packaging. Our new return policy makes it easy and simple to shop with ample time to make a decision!
- 7-day return policy.
- Return shipping is absolutely FREE.
- Due to product limitations and hygienic reasons, the below items cannot be returned:
- Swimwear, Underwear, Beauty products & Lingerie
- One of our friendly BIGIDOME drivers or shipping partners will pickup your purchase FREE of charge. Once your return is inspected by our fulfillment center, your refund will be processed and a credit will be automatically applied to your credit card within 10 to 14 business days. Alternatively you can also receive a refund via store credit within 2 business days. If items purchased are not per your order or are damaged when you receive them, we will gladly handle all collection and shipments straight from your doorstep. For credit card orders, refunds to your account will be credited within 2 business days. Purchases using Cash on Delivery will be refunded via Bank Check or store credit, it’s up to you!