+961 76 748398          Delivery within 2 working days  | The Best Website to Find the Lowest Prices On Original Brands  |  Free Delivery for order over $33

Frequently Asked Questions

FAQ

Company Information


Who is Bigidome?

Bigidome was established as an exclusive online shopping community with a unique, invitation-only membership. Our members can discover private sale campaigns that offer unique brands and styles for a limited time. We focus on the most sought-after collections from the premier brands and boutiques in the world.

Bigidome membership is free. You can join our exclusive club in three different ways: by requesting a membership, entering the e-mail address of a friend who you know is already a member, or receiving an invitation from a friend.

Bigidome was founded by experienced professionals at leading firms in the fashion and lifestyle products industry. They include seasoned shoppers and experienced e-commerce engineers. They joined together to bring their passion, experience and the latest offerings to the fashion lovers in the Middle East. Their connections make it possible for Bigidome to offer exclusive prices for most sought-after brands. Our website offers a unique touch to the shopping experience for the fashion savvy. We have distinguished ourselves by offering an amazing collection of new brands, latest fashions and privileged prices.

Website Usage


How do I register on Bigidome?

Just a few clicks and you will be able to enjoy online shopping with Bigidome. Since we are an exclusive online community, you need to register through our website www.Bigidome.com. Click on one of the current campaigns and you will see a popup window where you can either log in as a registered user, or click on ‘Not a member yet? Register here.’ Simply fill in your e-mail address and select your gender, then click on the ‘Join Now’ button and we will review your application. Register now and join our community of more than 2 million members!


How do I change my personal information?

This is a piece of cake:

  • log in to your account
  • click on your name at the top of the page
  • select 'My Account'
  • edit the info you would like to modify
  • press the 'Save' button. Done!

NB: We strongly advise you to keep your comprehensive address and other details updated in order to ensure proper and timely delivery of your orders.


How do I reset my password?

This is very easy. All you need to do is:

  • log in to your account
  • click on your name at the top of the page
  • select 'My Account'
  • click on 'Account Information'
  • click on the 'Change Password' check box
  • fill in the required fields
  • finally, don’t forget to press the 'Save' button. Done!

I forgot my password. How can I log in again?

Only three steps to follow, and you will be able to log in again:

  • go to the Bigidome login page on our website
  • select 'Forgot Your Password'
  • enter your registered e-mail address

A new password will be sent automatically to your e-mail address instantly.


How do I manage my newsletter subscription?

You can unsubscribe from our newsletter at any moment. Since we want you to stay tuned with our fantastic offers, we suggest you to keep your newsletter subscription active.

The easiest way to unsubscribe is to click on the unsubscribe link you receive at the bottom of your daily newsletter.

Note: Once you unsubscribe from the daily newsletter, you won’t be able to subscribe again.


My desired item is sold out. Will it be available again?

We cannot confirm if this item will be available again but we have long term partnerships with our suppliers. Your item might therefore be available again at a later stage. By subscribing to our daily newsletter you will always stay informed about all our current campaigns.


Can I donate store credit to a friend, like a gift voucher?

Unfortunately this is not available yet but we are planning to launch vouchers at a later stage. Check our website frequently to get the latest news about Bigidome!

Reward Points


How do I invite my friends to join Bigidome?

Love the great deals at Bigidome? Why not invite your friends and family? After logging on to our website, just click on the message "Invite Friends, Get $10". You can also click on the links within the message sent to you by Bigidome after signup. Just insert the e-mail address of the person you wish to invite and post your Personal Invite Link or connect with Facebook and select friends. We will then send an invite to them to join. As soon as they place their first order, we will credit $10 to your account. Please do not randomly send invitations and choose your referrals carefully.


How do I know if my friends have placed orders or joined Bigidome?

Once your friend becomes a member through your referral, we will send you e-mail. You can also see the list by going to “My Account” and then select “My invitations” or send reminders to your friends to invite them to join Bigidome.


How do I know that my friend or referral has made a purchase?

As soon as your referred friend’s or invitee’s order has been placed and billed, we will inform you by e-mail. 

Order Process


How do I confirm my order?

In order to make sure that orders are captured and placed properly, we will get in touch with you to confirm them. A Bigidome representative will call you for confirmation as soon as possible after placing your order.

  • Alternatively, you can also get in touch with us:
  • call us on +961 76 748398
  • e-mail us on This email address is being protected from spambots. You need JavaScript enabled to view it. (mentioning your order number)
  • chat with us by clicking on the 'Chat' link on our website

Why do you call me to confirm my order?

In order to serve you best and avoid any inconsistency in your order, we are contacting you to check on the requested product and quantity as well as the correct delivery address and payment method. In short, it helps us deliver orders to your doorstep faster and more reliably.


Can I combine different orders I made on your website?

If several orders have been placed on the same day and using the 'Cash On Delivery' payment method, orders can be combined for delivery. Condition being that the total amount is less than $1,000 and that we have not yet stated processing the items.


Which payment methods do you accept?

You can select from a variety of convenient payment methods:

  • credit card (Mastercard/Visa)
  • Cash On Delivery

 

 


Which currency will you charge my credit card with?

We will charge your credit card in US$.  It will show ‘Bigidome ANTWERPEN BE’ on your credit card statement. The conversion between your local currency and US$ is made at the moment of purchase.


Can I get a discount if I order large quantities?

Since all our items are already sold at fantastically low prices, we cannot offer additional discounts even for larger quantities.


How long does each sales campaign last?

All our exclusive campaigns are limited to 3 to 5 days. In some cases such as for stock campaigns or flash sales, campaign durations may vary. Keep track of the campaign duration by checking the countdown timer next to each campaign on our website.


Can I see the items somewhere? Do you have showrooms?

As an online shopping community we don’t have showrooms as we request the items from the supplier after your purchase. You can be assured that our website will give you extensive item descriptions. Don't hesitate to get in touch with us if you have additional questions about a specific item and we will do our very best to assist you.

Authenticity


Are the items on sale authentic?

We understand that you may be surprised about the incredibly high discounts we are able to offer for top brands. Trust and great shopping experience are the epitome of our business. All our items are 100% authentic as we only deal with the official suppliers or directly with the brand owners.

Security & Confidentiality


Is online payment by credit card secure?

Our online credit card payments are secured by McAfee software which is a cutting-edge security level that protects your credit card payments.


Is my information on Bigidome shared with third parties?

Bigidome respects and values the private information related to our customers. We only collect customer information in order to communicate with you regarding to your orders. We assure that we do not sell or give out your personal information to third parties. All newsletters and promotional e-mails we send to you have an easy unsubscribe feature allowing you to remove your e-mail address from our mailing list.

Delivery Process


How long does it take to for my order to get delivered?

Your order should be delivered to your doorstep within 1 to 3 working days. To avoid any controllable delays, please make sure to put complete address details and contact numbers when placing your order so we can deliver without a hitch.


Why do you not deliver immediately after I place an order?

We are ordering from the supplier or band owner directly after the end of a campaign. Therefore we do not store large quantities of items in our warehouse. You benefit from this by enjoying even higher discounts. Once we receive the items in our warehouse, we will do a quality check and then pack the items for prompt delivery.


How are my orders delivered?

We have a pool of own drivers and are cooperating with trusted shipping companies, who will be pleased to deliver your order to your doorstep or any alternative delivery address in your country.


Can I ship to multiple addresses?

Each order has its own shipping address. Simply fill in your preferred shipping address details when placing the order.


Can you wrap orders as a gift, and include a gift card?

This is a great idea indeed and we are planning to introduce this in the future. Stay tuned and check our website frequently for updates. In the meantime simply enjoy our distinct Bigidome packaging which is almost as good as a personal gift wrapping!



Are all delivery charges, taxes, customs clearance and import duties included in the item price?

Peace of mind is assured! All prices stated at the end of our order process are final, and include all customs and other fees.


I will be out of country on the planned delivery date. Can you hold my order?

We can hold your order at our warehouse for up to two weeks. Please inform us as soon as possible so we can schedule a later delivery date at your convenience. Alternatively you can designate any other person to accept the delivery on your behalf. Make sure to give us all necessary details to ensure a smooth process.


Can I track my delivery status online?

We are sure that you cannot wait to receive your order. To check for the current order and delivery status, simply

  • log in to your account
  • click on your name at the top of the page
  • select 'My Account'
  • choose 'My Orders'
  • select the required order
  • You will then see its detailed delivery status.

NB: We strongly advise you to keep your comprehensive address and other details updated in order to ensure proper and timely delivery of your orders.


How do I reschedule a delivery?

We will be happy to reschedule delivery at your convenience. Simply get in touch with us through any of our communication channels.


Where do you ship your items from?

We usually ship orders from UAE as it is a central location and perfectly connected to all our markets. Once your order has arrived in your country, we will dispatch it accordingly.


Can I unpack and try the items on before I pay for the order?

Unfortunately this is not possible at the moment. However we give you the privilege of returning your items during 3 days from the date of reception. Please note that certain items are not eligible for return.

Order Cancellation


Can I cancel my orders on Bigidome?

Has your favourite colour changed? A change in mind is something that happens to all of us. Bigidomeis very flexible when it comes to cancelling orders you have recently placed. Simply get in touch with us through any of our communication channels.

Please note that if your order has been processed in our warehouse, cancellation might not be possible anymore. You should therefore inform us instantly in case you have changed your mind.


How do you refund me if I cancel an order?

In case of order cancellation, we will typically refund you through store credit. Upon request, we can also do refunds as per the mode of payment chosen during purchase

  • In case of credit card payment we can organise a refund to your credit card statement upon request. This process takes 10 to 14 working days from order cancellation. Note that we can only refund the amount of complete orders to your credit card statement.
  • In case of cash on delivery payment, we will always refund you through store credit. You will see the amount in your Bigidome account online and can use it for any future order.

How long does it take you to refund me?

In case of credit card payment, the process takes 10 to 14 working days from order cancellation, or receiving the items in a good condition in case of returns. The refund timelines are defined by your credit card and bank, and Bigidome has no control over it. We will make sure to initiate the refund with your credit card supplier from our end within shortest timelines. Note that we can only refund the amount of entire orders to your credit card statement.

In case of cash on delivery payment, store credit is typically added to your account within 2 business days from cancellation,or receiving the items in a good condition in case of returns.

 


 

 

After Sales


Do all items have a guarantee?

Please check the specific item description to see if you will enjoy a guarantee. Note that as per the individual description, you may enjoy a guarantee in specific places or countries only.


If an item under guarantee is defective, what do I need to do?

In the unfortunate event of an eligible item being defective within the guarantee period, simply take your guarantee card and the item to a local brand supplier who will be happy to assist you according to the guarantee policy. If an item has specific guarantee rules as per our website description, you may enjoy a guarantee in specific places or countries only

Other


Can I become a reseller or business partner of Bigidome?

We are very interested in business proposals. Simply send them to This email address is being protected from spambots. You need JavaScript enabled to view it. and a Bigidome representative will follow up with you.


I am a job seeker and want to work for MarkaVIP. What do I need to do?

If you want to join us drop us a line at This email address is being protected from spambots. You need JavaScript enabled to view it..